Returns

In-person purchases

We do not accept returns for purchases made in person at markets and pop-ups as customers have the chance to see and feel their purchases before buying. As a small business, it is unfair for us to bear these costs based on change of mind in these instances. We thank you for your understanding.

 

Online purchases

For hygiene purposes, KY scarves are non-returnable and non-refundable if removed from the packaging.

If you would like to return a purchase, the item must be:

• in original condition, not worn
• has not been removed from the packaging
  

Please contact us at hello@kiraxyaya.com within 14 days of receiving your purchase if you would like to initiate a return. We will check your eligibility and guide you through next steps if eligible.

 

Faulty items

Every product undergoes thorough quality assurance checks. In the rare event that you receive a faulty or damaged product, please contact us at hello@kiraxyaya.com and we will review and seek to find a solution for you.